Terms & Conditions

1) Terms and Conditions of Electrical Works

Tees Electrical Limited
2J Ullswater Road
Hartlepool
TS25 1UE

Company Registration Number: 11250224

Website: www.teeselectrical.co.uk

2) Definitions

These Terms and Conditions apply to electrical works carried out by Tees Electrical Limited (“we”, “us”, “our”).
By accepting a quotation or allowing work to commence, the customer or client (“you”, “the customer”, “the client”) agrees to these Terms and Conditions.

These terms apply to both domestic and commercial customers and clients unless otherwise stated.

Tees Electrical Limited provides electrical services primarily within the North East of England.

3) Quotations and Estimates

Quotations are valid for 30 days from the date of issue unless otherwise stated.

Quotations are based on the information available at the time and any visual and non-destructive inspection undertaken.

Where quotations are based on information provided by the customer (including photographs or descriptions), we cannot be held responsible if that information proves to be misleading, incomplete or inaccurate.

An estimate is an approximate indication of cost only and may vary depending on the actual work required.

Quotations assume the existing electrical installation is in a condition that allows the works to proceed safely. If defects, unsafe conditions or non-compliant installations are discovered, additional work may be required and will be discussed and agreed before proceeding.

4) Acceptance of Work

Work is considered accepted when:

• the customer confirms acceptance of a quotation
• work begins at the customer’s request

The agreement is between the customer and Tees Electrical Limited and may not be transferred to another party without our written consent.

5) Payment Terms

Payment is due immediately upon completion of the works, unless otherwise agreed in writing.

For domestic customers, payment is required on completion of the works on the day they are carried out.

For commercial customers or clients, payment terms of 30 days from the invoice date may be agreed in advance at our discretion.
Payment by bank transfer is our preferred method of payment.

Card payments may be accepted at our discretion, typically where immediate payment by bank transfer is not possible, such as during emergency work.

We reserve the right to charge interest and reasonable recovery costs on overdue payments. Interest may be charged on overdue amounts at 4% above the Bank of England base rate, calculated daily, from the due date until payment is received in full.

We also reserve the right to suspend any ongoing or future work until outstanding invoices have been paid in full.

6) Diagnostic and Fault Finding Work

Fault finding is charged at a diagnostic fee covering the initial attendance and investigation (typically up to one hour on site).
The diagnostic fee may vary depending on factors such as travel time, urgency and the nature of the issue.

If additional time is required, further time will be charged in 30-minute increments.

Electrical faults can have multiple causes and resolving one issue may reveal additional faults within the installation or connected equipment. Any further investigation or repair work required will be chargeable.

7) Variations and Additional Work

Any additional work requested by the customer, or any work that becomes necessary due to unforeseen circumstances discovered during the course of the installation, will be discussed with the customer before proceeding and will be chargeable.

This may include situations where previously hidden defects, unsafe wiring, non-compliant installations or other issues become apparent once work has commenced.

8) Existing Electrical Installations

Electrical installations may contain pre-existing faults or defects that are not apparent until testing is carried out or alterations are made.

We cannot be held responsible for faults in the existing electrical installation that become apparent during or after the works.
The installation of modern protective devices such as RCDs or RCBOs may reveal existing faults within circuits or connected equipment.

In some cases this may cause circuits or protective devices to trip where the customer was not previously aware of any issues within the installation or connected equipment.

Any investigation or remedial work required to identify or resolve such faults will be chargeable.

9) Inspection and Testing Limitations

Electrical inspections and testing of installations (including Electrical Installation Certificates and Electrical Installation Condition Reports) relate to the fixed electrical installation only.
Inspection and testing of appliances or equipment connected to the installation is not included, including either portable appliances or fixed or hardwired equipment such as:

• cookers
• boilers
• immersion heaters
• space heating equipment
• extractor fans
• similar connected equipment

The inspection and testing of electrical equipment falls under separate procedures for the In-Service Inspection and Testing of Electrical Equipment and is not included unless specifically agreed.

Where available, the customer should provide any existing electrical certificates, reports, circuit schedules or documentation relating to the installation prior to inspection or testing.

10) Materials, Accessories and Equipment

Standard white moulded accessories will normally be supplied and installed as these are the items typically carried in stock.

Decorative or specialist accessories (for example metal, coloured or designer finishes) can be supplied where requested but must be agreed in advance and may incur additional cost and lead time.

Where equipment or materials are supplied by the customer, we cannot be held responsible for faults, defects, compatibility issues or product failures relating to those items.

Where specific products are unavailable, we reserve the right to supply equivalent products of similar quality and specification.

11) Customer Responsibilities and Access

The customer must ensure safe and reasonable access to all relevant areas required to carry out the works. This may include access to:

• the work area
• sockets and lighting points
• consumer unit (fuse box)
• electricity meter
• gas meter and incoming gas pipework
• water stop tap
• other service entry points where inspection or verification of bonding may be required

The customer must ensure the work area is clear and accessible prior to our arrival.

The customer is responsible for removing or protecting valuable, delicate or fragile items from the work area before work begins.

We cannot be held responsible for damage to items that have been left within the work area or that obstruct access to the installation.

An adult aged 18 or over must be present at the property while work is being carried out.

The customer is responsible for obtaining any permissions required for the work to proceed, including landlord consent, management company approval or planning permissions where applicable.

12) Parking and Access Costs

Where parking restrictions apply, the customer is responsible for ensuring suitable parking arrangements are available for the duration of the works.

This may include providing visitor permits, parking permits or other authorisation where required, such as in resident permit parking zones.

Any parking charges, permits or other access costs required to carry out the works will be chargeable to the customer.

If suitable parking is not available, any additional time or costs incurred will also be chargeable to the customer.

13) Attendance and Access Issues

If we attend the property on the agreed date and are unable to proceed with the works due to circumstances outside our control, a charge for attendance and time reserved will apply.

This may include situations where the property is not accessible upon arrival, where the customer or occupant is not available to provide access, where access to the work area or relevant equipment is not available, or where required parking permits or access arrangements have not been provided.

14) Floor Coverings and Making Good

Unless specifically stated in writing, quotations do not include making good of decoration, plastering, tiling or other building works.

Where necessary to carry out electrical works, floor coverings such as carpets, laminate flooring or similar materials may need to be lifted.

While reasonable care will be taken, floor coverings may not always be capable of being reinstated to their original condition.

We are not carpet or flooring specialists. If floor coverings require refitting, stretching or adjustment to achieve a satisfactory finish, this must be arranged by the customer at their own cost.

15) Hidden Services

While reasonable care will be taken when drilling, cutting or carrying out installation work, the presence of concealed cables, pipes, structural elements or other services within walls, floors or ceilings cannot always be identified in advance.

We cannot be held responsible for damage to hidden services or building elements that were not visible or reasonably detectable prior to the works being carried out.

16) Waste Removal

Unless specifically agreed in advance, the removal and disposal of waste materials is not included within our quotations.

We may, at our discretion, remove small amounts of electrical waste generated directly by our work where practical to do so.

We are not responsible for the removal or disposal of general building waste, rubble, plaster, packaging, flooring materials or other non-electrical materials.

17) Noise and Disturbance

Electrical installation work may involve drilling, cutting, chasing into walls, lifting floors and other activities that may create noise or vibration.

Such work will normally be carried out during reasonable working hours.

It is the customer’s responsibility to notify neighbours in advance where works may cause disturbance.

18) Pets

For health and safety reasons, customers must ensure that pets are kept under control and away from the work area while work is being carried out.

Electrical work may involve open floorboards, exposed wiring, tools and materials that could pose a risk to animals or interfere with the safe completion of the work.

For example, cats may enter floor voids beneath lifted floorboards and dogs may interfere with tools, materials or equipment.

The customer is responsible for ensuring that pets are kept safely away from the work area for the duration of the works.

19) Photographs and Records

We may take photographs of installations or work areas for the purposes of record keeping, certification, compliance documentation and internal job records.

Photographs may also be used for marketing or promotional purposes provided that they do not identify the customer, disclose personal information or reveal the property address.

20) Software, Connectivity and IT Networks

Some electrical equipment may rely on software, mobile applications, internet connectivity or third-party cloud services provided by manufacturers or external providers.

We cannot be held responsible for interruptions, changes to functionality, software updates, discontinued services, compatibility issues or failures relating to third-party software, applications, internet connectivity or cloud platforms.

The customer is responsible for ensuring suitable internet connectivity and network access where required for the operation of such equipment.

Unless specifically agreed in advance, configuration or troubleshooting of home IT networks, routers, WiFi systems or broadband services is not included within our electrical services.

21) Temporary Power Isolation

Electrical works will often require the temporary isolation of the electrical supply.

We will make reasonable efforts to minimise disruption, however interruption of power may be necessary in order to carry out the works safely.

22) Asbestos and Hazardous Materials

We assume that the property does not contain asbestos or other hazardous materials unless the customer has informed us otherwise prior to the works commencing.

Domestic customers must inform us of any known or suspected asbestos-containing materials within the property before work begins.

For commercial or non-domestic premises, the customer (or duty holder) must comply with their obligations under the Control of Asbestos Regulations 2012 and must provide relevant asbestos information or survey documentation where applicable.

If materials suspected to contain asbestos are encountered during the course of the works, we will stop work immediately and inform the customer.

The identification, testing, removal or management of asbestos-containing materials is not included within our services and must be carried out by appropriately qualified specialists.

Any delays, additional visits or rescheduling required as a result may be chargeable.

23) Safety and Conduct

We reserve the right to suspend or decline work if the property or work area is considered to be unsafe, unsanitary, hazardous to health, or where our electricians are subjected to abusive, threatening or inappropriate behaviour.

24) Delays and Scheduling

While we make every reasonable effort to attend on the agreed date and within any estimated time window provided, the duration of electrical work can sometimes be difficult or impossible to predict in advance.

This is particularly the case where fault finding is required or where unforeseen issues are discovered during earlier or previous appointments.

Delays may occur if previous work takes longer than anticipated in order to complete it safely.

We will make reasonable efforts to keep customers informed where delays arise.

Circumstances Beyond Our Control

We cannot be held responsible for delays or failure to carry out works where this is caused by circumstances beyond our reasonable control.

Such circumstances may include severe weather, illness, accidents, traffic disruption, supplier shortages, material delays, power network issues or other events outside our control.

Workmanship Warranty

We provide a 12-month workmanship warranty on electrical installation work carried out by us.

“Workmanship” refers to the quality of the installation, including the correct installation of cables, accessories, connections and equipment in accordance with BS 7671.

This warranty does not cover faults arising from:

• defects in existing electrical installations
• manufacturer defects in supplied products
• customer-supplied equipment
• damage caused by third parties
• normal wear and tear
• alterations or interference by others

25) Insurance and Compliance

We maintain appropriate public liability insurance and employers’ liability insurance in respect of the services we provide.
Where applicable, we may also hold professional indemnity insurance in relation to inspection, testing or advisory services.

Electrical work is carried out in accordance with BS 7671 (IET Wiring Regulations) and relevant Building Regulations where applicable.

26) Data Protection

Customer information will be handled in accordance with applicable UK GDPR data protection legislation.

Customer details may be retained for the purposes of quotations, invoices, certification, warranty records and legal compliance.

27) Complaints

We aim to provide a high standard of service and resolve any concerns promptly and fairly.

If you are unhappy with any aspect of our work, please contact us using the contact details provided on our website at www.teeselectrical.co.uk so we can investigate and attempt to resolve the issue.

As a Which? Trusted Trader, if a complaint cannot be resolved directly between us, customers may have access to the Which? Trusted Traders dispute resolution service.

28) Renewable Energy Installations

Renewable energy installations, including solar photovoltaic (PV) systems, electrical energy storage systems (battery storage) and other MCS-certified technologies, are supplied under separate contract documentation provided prior to installation.

Such installations are carried out in accordance with the requirements of the Microgeneration Certification Scheme (MCS) and the Renewable Energy Consumer Code (RECC) where applicable.

Where renewable energy installation contracts are provided, those specific contract documents shall take precedence over these Terms and Conditions in the event of any inconsistency.

29) Governing Law

These Terms and Conditions are governed by the laws of England and Wales.

Terms and Conditions – Version 1 – April 2026